If you do not find your question addressed below, please do not hesitate to contact us directly at: 1-800-894-2537 or by email at: firstname.lastname@example.org
Shipping & Delivery
I would like to purchase your furniture, however my house/sunroom is being built/not ready yet. Can you hold my furniture until I am ready to receive it?
Yes, we can take your order and arrange for your furniture to arrive at your home when you are ready for it.
How much is shipping?
Wicker Paradise furniture orders, free shipping details. On certain items we are able to absorb the added shipping costs anywhere, but on some items we charge a surcharge. For example, there is a surcharge to deliver to places like Martha's Vineyard, Nantucket, and the Florida Keys (zip codes 33001- 33070). Ferry & Island charges may apply. Furniture is delivered to your home, but not inside your home. There is an additional charge to deliver to remote areas as well(call us for details).
White Glove Delivery For those who want a hassle free delivery we offer a white glove delivery at an additional cost. The furniture is taken out of the boxes and delivered to the room of your choice and the packing materials are removed. Please call us at 1-800-894-2537 for details.
1-2 Items $150 White Glove Delivery Charge.
3-6 Items $250 White Glove Delivery Charge.
Over 6 Items $350 White Glove Delivery Charge.
Do you ship outside of the US?
Yes, for many years we have been shipping to Carribean Islands, Hawaii and Canada. Please contact us for details at 1-800-894-2537.
Customer Satisfaction, Order, Payment & Refund
Is there any sales tax on my order?
We do charge sales tax on any order delivered in NY state. In all other states we do not charge sales tax, but you are subject to the laws governing your state.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, Paypal, Certified Checks and Wire Transfers.
How long have you been selling wicker & rattan furniture?
We are a third-generation family-owned business selling quality wicker and rattan furniture for over 41 years.
Product Information, Cleaning & Care
What is the difference between wicker and rattan?
Wicker is a catch-all term for any woven product. A piece of wicker furniture can be made of rattan, seagrass, peel, or it can be even made of plastic or resin wicker. Rattan is a vine that grows primarily in the jungles of southeast Asia. The vines can grow up to 500 feet long. Pound per pound, rattan is stronger than steel. When left in its 1.5"-2.5" Diameter, the pole of the rattan is used to form the frame of rattan furniture. The pole of the rattan can also be cut into smaller strands and woven into wicker furniture.
Which is stronger: Wicker or Rattan Furniture?
The quality of the furniture frame is more important than whether or not it is made of wicker or rattan. We look for furniture where the frame is solid and does not sway.
Can I use wicker outside?
Since the 1800's, wicker furniture has adorned the front porches of America's finest homes. Wicker Furniture can be used in any covered area. If you wish to have extra protection from the elements or to use the furniture in an uncovered area, you should choose synthetic wicker or resin wicker furniture.
I would like to put a wicker set in my screened-in porch, however it can get very cold/hot. Will the temperature have any effect on the wicker?
Wicker furniture is not adversely affected by either cold or hot temperatures. In our forty-plus years in business, we have warehoused wicker furniture in unheated areas without any negative effects on the furniture.
Do I have to put the furniture together?
All furniture is fully assembled and put together unless otherwise noted. All you need to do is take the furniture out of the boxes and enjoy your furniture!