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Refund Policy

Wicker Paradise takes pride in the quality of all the furniture we sell. If you are not satisfied with any item, call us at 1-800-8-WICKER and we will rectify the problem to your satisfaction. If and only after we have tried to rectify the problem and it does not meet your expectations, we will refund your money in full less shipping charges to your home (we offer free shipping, however on returns this would be calculated by the shipping costs from our carriers). You are responsible for shipping charges to return the item(s). There are no refunds for any reason on cushions; they are made specially for you and cannot be returned. We will not allow any refunds/returns after you have an item for 5 days or more.

Shipping Information

Furniture is delivered to your home, but not inside your home. In-home delivery service is available per your request (call us for in-home delivery fees). It is your responsibility to either keep the boxes the furniture arrived in or to provide the boxes if you wish to return an item(s).

Cancellations

New York State law permits cancellation of an order within 48 hours of the placement without any penalty . If you wish to cancel after 48 hours, the order is subject to a 30% re-stocking fee.

Replacement Cushions Policy:

We take pride in all of the cushions that we sell. Cushions are custom made for you and are non returnable/refundable. Therefore, please double-check all measurements listed and measure your furniture frames (not your cushions). Please also note the cushion shape; for example, square or rounded corners. Also, double-check that you have ordered the correct fabric selected at checkout; you are responsible for choosing the correct fabric and notifying us of any fabric changes within 24 hours after placing your order. Any cushions sent back to us will be returned to sender.

Changes to your order cannot be made and orders cannot be canceled after the fabric has been cut and put into production. Rest assured if there is a defect in your cushion, it will be replaced at no cost to you.

Please be aware that cushion orders placed during the height of our season (May-July) may need additional time and can take up to 5-6 weeks to ship.

Damages

We use the utmost care in shipping your furniture, but occasionally items do get damaged. We will replace the damaged item at no cost to you. While receiving your shipment, if a box is badly dented, ask the delivery person to wait while you examine the contents of the box. If the item is damaged beyond minor touch-up, refuse the item (but KEEP ANY CUSHIONS) and we will replace the piece at no cost to you. When in doubt, call us at 1-800-8-WICKER and we will advise you on what to do with any problems you might have. We have earned a top-service rating with Yahoo and we are committed to your satisfaction. When you sign for the furniture be aware that you are signing received in good condition except as noted. We cannot look for the trucker to make good for an item a day or two later. You must call within 24 hours of receipt of any delivery to report any damage. Your failure to do so negates any claim you might have.

Fabrics & Furniture Color Disclaimer

We have made an effort to provide fabric and furniture images that closely represent the furniture and fabric colors. However, due to all the possible variants (e.g. light source, monitor quality, etc.), we cannot guarantee that the images accurately represent the true colors. Please take this into consideration if you are trying to match colors of materials. Also, please double-check your fabric selected to ensure you ordered the correct fabric. You are responsible for choosing the correct fabric for your cushions.

Warranty Information Effective 1-1-13 Wicker Paradise warranties our outdoor furniture frames for 2 years from the date of purchase and all indoor wicker furniture frames for 3 years from the date of purchase. Any indication of abnormal use, abuse, or use in unintended areas will void this warranty. Warranty does not cover cushions or fabrics. Wicker Paradise will repair or replace at our discretion any covered item during the warranty period. Customer is responsible for freight to and from the factory. Warranty is not valid in a commercial application.

Privacy Policy

Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

Orders We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.